All replacement/refund requests must be submitted via the “Request Replacement/Refund” section of our order portal (https://orderlookup.dangleit.com/).

All replacement/refund requests must be submitted within 7 days of the order’s delivery date. Please note that “the order’s delivery date” is the date that the order is stated to be delivered, according to the order’s tracking link.

Rather than sending your item(s) back to us, we require you to cut each item that you’d like replaced/refunded in half and provide a photo. A single photo showing that all items that you’d like replaced/refunded have been cut in half is must be provided in your request submission, in order for us to approve your replacement/refund request.

If an order has not been delivered, according to its tracking link, and its tracking link has not shown any progress for more than 7 consecutive days, the order will be deemed “Lost In Transit” and the customer will be elligble to request Free Replacement of 100% Refund via our order portal (https://orderlookup.dangleit.com/).

Replacement/refund request typically take 3 business days to review. While this timeframe may vary, feel free to contact us, if your request has been pending for more than 3 business days. We encourage you to hang onto your items until you have received confirmation that your replacement/request has been approved.

Gift cards, scent samples, and/or orders that have a total order quantity of 25 units or more are final sale and are not eligible for a replacement/refund. Additionally, orders totaling $0.00, including replacement orders, are not eligible for a replacement/refund/

If you select the “Replace Items(s)” option, and your request is approved, a replacement order will be created. When submitting your request, you’ll be able to change the scent, crop, and/or photo of your item(s) that make up your replacement order.

If you select the “Refund Item(s)” option, and your request is approved, a full refund for each item selected to be refunded will be applied to your original payment method. Please note that shipping & handling fees are non-refundable, as these funds are used to purchase the shipping label for your order.

If your order’s tracking link states that the shipment was delivered, but it never arrived, sometimes carriers mark packages as delivered prematurely. We recommend allowing 48 hours for your package to appear, as it might just be delayed. If it still hasn't turned up after 48 hours, just contact us, and we'll take the next steps to help you track it down.

Sometimes orders are shipped in separate packages. If that’s the case, the missing items should arrive within a couple of days of the original shipment. We recommend allowing 48 hours for your package to appear, as it might just be delayed. If it still hasn't turned up after 48 hours, just contact us, and we'll take the next steps to help you track it down

Dangle It reserves the right to deny/reject any replacement/refund requests, even if all requirements are met.

If you are not completely happy with the scent you selected during checkout, contact us within 7 days of delivery and we will make it right.

Our Dangles are sold individually, unlike most other companies that have a 100 minimum order quantity.

Due to the extensive customization of our items, our turnaround time changes based on our current order volume. For this reason, you can view an "Estimated Delivery Date" just above the "Add To Cart" button on our product page here.

Whether or not you can edit your order depends on where it is in our system. If you would like to edit your order, please reach out to us via email at Support@DangleIt.com and we will be more than happy to help.

We currently process orders in the order they are received.

Some local laws prohibit hanging things from your rearview mirror. While there are plenty of places you can dangle you Dangle, if you want to hang yours from your mirror, please check your local and state laws first.

Due to the extensive customization of our items, our turnaround time changes based on our current order volume. For this reason, you can view an "Estimated Delivery Date" just above the "Add To Cart" button on our product page here.

We currently process orders in the order they are received.

If your tracking link shows that your order has been stuck in the same city for a few days, your order may have been lost in transit by the USPS. Please reach out to us via email at Support@DangleIt.com and we will be more than happy to help.

Try checking with neighbors and other members of the household. Usually when the tracking shows that your order has been delivered, but you never received it, another member if the household grabbed it from the mailbox or it was accidentally delivered to a neighbor. If they didn't see it, please reach out to us via email at Support@DangleIt.com and we will be more than happy to help.