FAQs
Uploading A Photo
What Type of Photos Can I Upload?
While most people upload a photo of their favorite person or pet, we've seen it all and you can upload a photo of whatever you'd like (as long as you own the rights to the image)! For best results, we encourage customers to upload a photo that is close-up, well-lit, and features the entire subject(s).
Can I Upload Multiple Photos For My Custom Air Freshener?
While we currently only offer the ability to upload one photo per custom air freshener, if your photo features multiple subjects, we'll be sure to include all of them in your design, unless otherwise noted in your cropping instructions!
What If The Photo Doesn't Turn Out Good?
If the photo you upload is too low quality or too pixelated, we may contact you to request a higher-quality version. Additionally, after your order is placed, we'll crop your photo(s) based on the cropping instructions that you selected. Once we have completed your design(s), you'll receive an email from us prompting you to review your proof(s).
Can I Use Copyrighted Images For my Air Freshener?
We cannot print copyrighted images unless you have permission from the copyright holder. By uploading an image, you confirm that you have the right to use the photo and that it does not infringe upon any intellectual property rights.
What Happens If The Photo I Upload Isn’t Appropriate Or Violates Our Guidelines?
If the photo you upload violates our content guidelines (e.g., contains offensive, discriminatory, or illegal content), we will contact you and ask you to provide a new photo. We reserve the right to refuse any designs that do not meet our standards.
How Do I Submit My Photo?
When placing your order, there will be an option to upload your photo directly on the product page. Simply click the "Upload" button and select your file from your device. If you're having trouble uploading your photo, feel free to contact us for assistance.
Crop Options
Will We Crop Your Photo?
Yes, our team of talented graphic designers will crop your photo for you, based on the crop option that you select.
What Crop Options Do We Offer?
A full list of our crop options and descriptions can be found here. Additionally, we offer an "Other" crop option that allows you to type your own custom cropping intrusctions, at no additional charge.
Will I Be Able To Review My Design?
Yes, after your order is placed, we'll crop your photo(s) based on the cropping instructions that you selected. Once we have completed your design(s), you'll receive an email from us prompting you to review your proof(s).
Can I See What It Will Look Like Before I Order?
Yes, you can get a Free Mockup here.
Scent Options
What Is Our 100% Scent Satisfaction Guarantee?
We know that it can be hard to choose, so rest assured knowing that all of our scents are backed by our 100% Scent Satisfaction Guarantee! So, if you are not completely satisfied with the scent that you selected during checkout, you can request a free replacement within 7 days of your order's delivery date.
How Long Does The Scent Last?
Each air freshener is designed to release a refreshing fragrance for 1-2 weeks, depending on the environment. If left unopened, our custom air fresheners will last a few months.
What Scents Do We Offer?
A full list of our scent options and descriptions can be found here.
Do We Offer An Unscented Option?
Yes, we do offer an "Unscented" option. Check out a full list of our current scent options and their descriptions here.
Shipping & Delivery
What Is Our Turnaround Time?
Due to the extensive customized made-to-order nature of our items, the amount of time that an order takes to be shipped depends on our order volume at the time that an order is placed. With that being said, you can view the "Estimated Delivery Date" for orders placed today just above the "Add To Cart" button here (custom air fresheners) and here (wholesale orders).
What Shipping Methods Do We Offer?
We currently offer the following shipping methods : USPS Ground Advantage and USPS Priority Mail. Please note that shipping method selection simply affects the method in which your order is shipped and does not impact your order's turnaround time, as all orders are produced in the order that they are received and we do our best to ship all orders as soon as possible.
How Much Is Shipping?
The price of shipping is calculated at checkout based on your shipping method selection, delivery address, and order weight, but is usually between $4.00-$6.00.
Do We Ship Internationally?
We do not currently offer international shipping, but plan on offering it soon. Feel free to sign up for our email list at the bottom of our site to receive a notification when we begin offering international shipping.
Pricing
How Much Do Our Custom Air Fresheners Cost?
Unlike most other companies, we do not have a minimum order quantity and sell our custom air fresheners for just $12.99 each. Additionally, we offer volume discounts, so the more you order the more you save!
How Much Is Shipping?
The price of shipping is calculated at checkout based on your shipping method selection, delivery address, and order weight, but is usually between $4.00-$6.00.
Do We Offer Volume Discounts?
Yes, the full details of our volume discounts can be found here. Additionally, we offer wholesale pricing for orders of 25+ units or more featuring the same design!
Do We Have Any Hidden Fees?
No, there are no hidden fees. The price listed for the product and any customization options is the price you will pay, excluding taxes and shipping, and we do not charge a design fee.